Olivia Caune

Privacy Policy

Privacy Policy

Last updated: 10 April 2026

This privacy policy describes how Dr. Olivia Caune (“we”, “our” or “the practice”) processes personal data when you visit our website olivijacaune.lv (“Site”) or use our services.

Dr. Olīvija Caune is self-employed, registered in the Register of Companies of the Republic of Latvia and the State Revenue Service. The controller of the website and data processing is Dr. Olīvija Caune.

1. What information we collect

We collect and process only the information necessary for the provision of medical services and the functioning of the Site:

  • Identification data: name, surname, personal ID number (for medical records);
  • Contact: email address, phone number;
  • Medical information: complaints, medical history, test results, prescribed medicines (kept only in the medical record);
  • Textual information: IP address, browser type, device type, time and dates of visits (via Google Analytics 4);
  • Payment details: payment information is processed only in the payment service provider's (MakeCommerce / Maksekeskus) system. We do not store your bank card details.

2. How we use your data

Your personal data is used for the following purposes:

  • Providing medical advice - to provide you with quality healthcare services;
  • Managing the record - to organise and confirm the timing of visits;
  • Contact - to answer your questions and send you reminders about your appointments;
  • Site analysis - to improve the Site and user experience (Google Analytics 4);
  • Legal obligations - keeping records in accordance with Latvian medical documentation requirements.

3. Legal basis for processing

We process your personal data on the following legal grounds (Article 6 GDPR):

  • Consent - if you have given your explicit consent (e.g. for newsletters);
  • Execution of the contract - to arrange your appointment and medical consultation;
  • Legal obligation - keeping medical records in accordance with Latvian law;
  • Legitimate interests - Ensuring site security and collecting statistics.

4. Cookies

Our Site uses cookies to provide basic functionality and improve the user experience. Cookies are small text files that are stored on your device.

4.1 Cookies required

These cookies are essential for the basic functioning of the Site (e.g. for security purposes) and cannot be disabled.

4.2 Analytical cookies

We use Google Analytics 4, to analyse how visitors use our Site. Google Analytics collects information about:

  • pages visited;
  • time spent on the Site;
  • your device type and browser;
  • geographical location (national/city level).

Google Analytics data is anonymised. More information is available at Google Privacy Policy.

4.3 Cookie management

You can manage your cookie settings in your browser. Please note that disabling cookies may affect the functionality of the Site.

5. Transfer of data to third parties

We do not sell or distribute your personal data. However, in order to operate the Site and provide services, data may be transferred to trusted third parties:

  • Hostinger - Website hosting provider. The data centres are located in the European Union. Hostinger Privacy Policy;
  • Google LLC - Google Analytics 4 service provider. Data processing is carried out in accordance with Google Privacy Policy and Google Ads Data Processing Terms;
  • MakeCommerce (Maksekeskus AS) - payment processing service provider Payment data is only processed in the MakeCommerce secure environment. MakeCommerce Privacy Policy;
  • Public authorities - only if required by law (e.g. by a court order or epidemiological surveillance requirements).

6. Duration of data storage

We keep your personal data for as long as necessary:

  • Medical records - in accordance with Latvian Cabinet of Ministers regulations (at least 10 years after the last visit);
  • Contact form data - until your request has been met or for a maximum of 2 years;
  • Analytical data (Google Analytics) - 14 months;
  • Payment data - in accordance with accounting and tax legislation (minimum 5 years).

7. Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access - request information about what data we process about you;
  • Right to rectification - request the rectification of inaccurate or incorrect data;
  • Right to erasure - request the erasure of personal data (“right to be forgotten”) if there are no other legal grounds for keeping them;
  • Right to restriction of processing - request a temporary suspension of data processing;
  • Right to object - object to processing based on legitimate interests;
  • Right to data portability - receive your data in a structured, machine-readable format;
  • Right to withdraw consent - withdraw consent to data processing at any time (this does not affect the lawfulness of the processing before withdrawal).

To exercise your rights, please contact us using the contact details below. We will respond to your request within 30 days.

8. Data security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:

  • The website uses HTTPS encryption (SSL/TLS certificate);
  • Medical records are stored in a secure, password-protected system;
  • Access to the data is restricted to authorised personnel only;
  • Regular security updates and backups are performed.

9. Links to other sites

Our Site may contain links to third party websites (e.g. Hostinger, Google, MakeCommerce). We are not responsible for the privacy practices of these sites. We recommend that you read the privacy policies of the respective sites before submitting personal information.

10. Policy changes

We reserve the right to update this privacy policy from time to time. Changes will be effective upon posting on the Site. We will notify you of material changes by posting a notice at the top of the Site or by sending you an email (if we have your contact information).

11. Contact

If you have any questions about this privacy policy or wish to exercise your rights, please contact:

Dr. Olivia Caune
Self-employed
Practice address: 19/21 Vienības prospekts, Jūrmala, LV-2010 (room A 104)
E-mail: info@olivijacaune.lv